Terms of Service

Last updated October 6, 2026

These Terms are an agreement between you and Swrl LLC, which makes Fixy. They apply when you create a Fixy account or send a request through a Fixy form. Please read them, including the section on disputes: it says disputes are settled by individual arbitration, not in court or as a class action, unless you opt out. How we handle information is in the Privacy Policy.

1. Who can use Fixy

You must be at least 18 and able to make a binding contract. If you use Fixy for a business, you confirm you can agree to these Terms for it.

2. What Fixy is

Fixy is a service request form that home service contractors put on their own website or share as a link. Fixy prepares each request, including with AI, delivers it to the contractor and lets both sides follow up. Fixy is in early access: features will change, and some may be added or removed.

3. Fixy is not the contractor

Fixy is a tool. It is not a contractor, does not do or supervise any work, and is not a party to any agreement between a customer and a contractor. Contractors are independent businesses, not Fixy's employees or agents. Each contractor decides whether to take a job, sets their own prices, and is responsible for their work, estimates, invoices, schedule, licenses, insurance and cancellation policy. Fixy does not endorse any contractor and does not guarantee that a contractor will respond, or the quality, safety or price of their work. Any dispute about the work is between the customer and the contractor. Fixy keeps a timestamped record of what each side does with a request, and may share it with both of them.

4. "License and insurance on file"

When a request page says a contractor's license and insurance are on file, it means the contractor uploaded those documents and Fixy's team looked at them when they were added. It is not a guarantee that they are valid, current or cover your job. Check with the contractor, or with your state's licensing board, before work starts.

5. Price and payments

Fixy is free during early access. Fixy does not handle payment for any work: customers pay contractors directly, in whatever way they agree.

6. Contractor accounts

• Give true information about yourself and your business, and upload only real, current documents.
• Keep your password safe. You are responsible for what is done with your account.
• You are responsible for what you send your customers (messages, estimates and invoices) and for the cancellation policy you post.
• Use requests only to respond to those customers. Do not sell them or use them to send marketing.
• Follow the laws that apply to your business, including licensing, consumer protection, and the rules on calling and texting customers.

7. Sending a request

Send true requests about work you need. Sending a request does not create an agreement with the contractor; any agreement for work is between you and them. You can change, cancel or ask for another time from your request page until the contractor has finished. Fixy is not an emergency service: in an emergency, call 911 or the business directly.

8. AI

Summaries, follow-up questions and translations are written by AI and can contain mistakes. Check important details. The original is always one tap away. When you talk to Fixy AI, you are talking to an AI assistant, not a person, and what you say is turned into text for the contractor.

9. Text messages

Fixy, a product of Swrl LLC, sends text messages about service requests (the "Fixy Service Requests" program): new request alerts to contractors who confirm their number with a code, and updates to customers who tick "Text me updates". You do not have to agree to texts to use Fixy. Message frequency varies. Msg & data rates may apply. Reply STOP to cancel at any time, and HELP for help, or email contact@swrlsite.com. Carriers are not liable for delayed or undelivered messages. The Privacy Policy explains how we handle mobile numbers.

10. What you add to Fixy

You keep ownership of what you add: descriptions, photos, messages, logos and documents. You give Swrl LLC permission to store, copy, show, translate and otherwise process it, only to run and protect Fixy and to show it to the people it is meant for. You confirm you have the right to share it. If you send us ideas or feedback, we may use them without owing you anything.

11. Acceptable use

Do not use Fixy for spam, fake requests, harassment or anything illegal. Do not copy or scrape Fixy, try to reverse engineer it, pretend to be someone else, upload anything you do not have the right to share, or try to break or overload it. We may remove junk or abusive requests and suspend accounts that do not follow these rules.

12. What belongs to Fixy

Fixy's software, name and logo belong to Swrl LLC. These Terms do not give you any right to them beyond using Fixy as intended.

13. Suspending and ending

You can stop using Fixy at any time, and contractors can delete their account under Account. We may suspend or close an account, or remove a request or a page, if it breaks these Terms or puts people or Fixy at risk. We may change or stop parts of Fixy; if we close Fixy altogether, we will tell contractors ahead of time when we can. Sections that by their nature should last (such as 10, 12 and 14 to 18) still apply afterwards.

14. No warranties

Fixy is provided "as is" and "as available". To the extent the law allows, Swrl LLC makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that Fixy will always be available, error free or secure, that emails or texts will be delivered, or that what AI writes will be correct.

15. Limit of liability

To the extent the law allows, Swrl LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, and is not liable for the work, conduct or payments of any contractor or customer. Swrl LLC's total liability for all claims about Fixy is limited to US$100 or what you paid Fixy in the 12 months before the claim, whichever is more. Some states do not allow some of these limits, so they may not apply to you.

16. Indemnity

If you use Fixy as a contractor, you will defend Swrl LLC and hold it harmless from claims, losses and costs (including reasonable lawyers' fees) that come from your work, your dealings with customers, what you add to Fixy, or your breaking these Terms or the law.

17. Disputes, arbitration, class-action waiver and governing law

Informal resolution first. Before starting a formal proceeding, you and Swrl LLC agree to try to resolve any dispute informally for at least 30 days after one party notifies the other in writing (notify us at contact@swrlsite.com). Most concerns are resolved this way.

Binding individual arbitration. If a dispute is not resolved informally, you and Swrl LLC agree that any dispute, claim or controversy arising out of or relating to these Terms or Fixy will be resolved by final and binding individual arbitration, administered by a recognized arbitration provider (such as the American Arbitration Association) under its consumer arbitration rules then in effect, rather than in court, except as stated in "Exceptions" below. The Federal Arbitration Act governs the interpretation and enforcement of this section. The arbitrator has exclusive authority to resolve all issues, except that a court (not an arbitrator) decides the enforceability of the class-action waiver below. The arbitration may proceed by written submissions, by phone or video, or in the county where you live, and the arbitrator may award the same individual remedies a court could.

Exceptions. Either party may (1) bring an individual claim in small-claims court if it qualifies, and (2) seek injunctive or other equitable relief in any court of competent jurisdiction to protect or stop the infringement or misuse of intellectual property or confidential information. Nothing in these Terms prevents either party from reporting concerns to, or seeking relief from, a government agency.

Class-action waiver. You and Swrl LLC agree to bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, private-attorney-general or representative proceeding. The arbitrator may not consolidate more than one person's claims or otherwise preside over any form of a representative or class proceeding. If this class-action waiver is found unenforceable as to a particular claim or request for relief, that claim or request is severed and resolved in court, while all others remain in arbitration.

Your right to opt out. You may opt out of this arbitration agreement and class-action waiver within 30 days of first accepting these Terms by emailing contact@swrlsite.com with your name and a clear statement that you opt out of arbitration. Opting out affects only this section; the rest of these Terms still applies.

Governing law and venue. These Terms are governed by the laws of the State of Tennessee, United States, without regard to its conflict-of-laws rules. For any matter not subject to arbitration, the state and federal courts located in Tennessee have exclusive jurisdiction, and you consent to that venue and to personal jurisdiction there.

18. Changes to these Terms

We may update these Terms. We will change the date at the top and, for significant changes, tell contractors by email or in Fixy at least 14 days before they take effect. Using Fixy after that means you accept the new Terms. Changes to section 17 do not apply to disputes already notified.

19. General

These Terms and the Privacy Policy are the whole agreement between you and Swrl LLC about Fixy. If part of them cannot be enforced, the rest still applies. If we do not enforce a part right away, we can still enforce it later. You may not transfer these Terms; we may transfer them to a company that takes over Fixy. We may send notices by email or in Fixy, and you agree that these electronic notices count as written notice. Neither party is responsible for delays caused by events outside its reasonable control, such as internet or provider outages.

20. Contact

Swrl LLC, Nashville, Tennessee. Write to contact@swrlsite.com.